If you’re unable to access some of our tools or a bookmaker website, quite often this is due to a browser issue. The first thing to try is refreshing your browser, this can be found at the top of your browser, near the web address bar.

If this doesn’t work, you’d then need to try clearing your cookies.

How you do this will vary depending on the browser that you’re using.

Chrome Instructions 

Microsoft Edge 

Safari

If you still have no success after taking these steps, you may need to try using a different browser or try using your current browser in incognito/private mode.